Shipping Policy
Store: Ferivelle
Full Name: Mladen Kolev Todorov
Address: Neofit Rilski, Bulgaria
Email: contact@ferivelle.com
1. Overview
At Ferivelle, we are committed to providing a fast, reliable, and secure delivery experience. This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms described below.
2. Processing Time
All orders are processed within 1–2 business days after your payment is confirmed. Once processed, your order will be prepared for shipment and handed over to our trusted delivery partners.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Times
We proudly offer fast delivery to France and other EU countries. Estimated delivery times are as follows:
- France: 2–3 business days
- European Union: 3–6 business days
These timeframes are estimates and may vary depending on your location, weather conditions, or courier service operations.
4. Free Shipping & Returns from €30
Enjoy free shipping and returns on all orders over €30. This offer applies automatically at checkout. Orders below this threshold may include a small delivery fee, clearly displayed during checkout.
5. Guaranteed Secure FastTrack Delivery (2–3 Business Days)
We provide FastTrack Delivery for all orders to ensure quick and secure delivery. Once your order is placed, it is processed within 24 hours and dispatched via a private courier service for guaranteed reliability. All deliveries include tracking and insurance for your peace of mind.
6. Order Tracking
As soon as your order is shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to follow your package in real time.
7. Delayed or Missing Deliveries
While we make every effort to ensure on-time delivery, external factors such as weather, customs delays, or courier issues may cause rare delays. If your package does not arrive within the estimated timeframe, please contact our support team at contact@ferivelle.com, and we’ll assist you immediately.
8. Incorrect Addresses
Please ensure your shipping address is entered correctly during checkout. Ferivelle is not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.
9. Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, contact us within 7 days of the expected delivery date. We will investigate the issue and, if confirmed, offer a replacement or full refund at no additional cost.
10. Taxes and Duties
All prices on our website include applicable VAT for EU customers. There are no hidden fees or import duties for deliveries within the European Union.
11. Customer Support
Our support team is available 24/7 to assist you with any shipping or delivery concerns. You can reach us at:
contact@ferivelle.com
12. Updates to This Policy
Ferivelle reserves the right to update or modify this Shipping Policy at any time to reflect operational or legal changes. Updates will be published on this page with an updated revision date.