Refund Policy

Store: Ferivelle
Full Name: Mladen Kolev Todorov
Address: Neofit Rilski, Bulgaria
Email: contact@ferivelle.com

1. Overview

At Ferivelle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund in accordance with the terms outlined below. Our goal is to make the process as easy and transparent as possible.

2. Return Eligibility

To be eligible for a return or refund, your item must meet the following conditions:

• The item must be unused, in its original packaging, and in the same condition you received it.
• Returns must be initiated within 60 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.

3. 60-Day Money-Back Guarantee

We proudly offer a 60-Day Money-Back Guarantee. If you are not fully satisfied with your purchase, you can return the product within 60 days for a full refund — no questions asked. Your comfort and satisfaction are our top priorities.

4. Return Process

To initiate a return, please contact our support team at contact@ferivelle.com with your order number and reason for return. Our team will provide you with detailed instructions for returning your item.

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

5. Refunds

If your return is approved, your refund will be processed automatically to your original method of payment. Please allow up to 5–10 business days for the refund to appear, depending on your payment provider or bank.

Shipping costs (if any) are non-refundable unless the return is due to a defective or incorrect product.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@ferivelle.com.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include clear photos of the damaged product and packaging. We will send a replacement or issue a full refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account or contact your credit card provider. Processing times vary depending on financial institutions. If you’ve done all of this and still haven’t received your refund, please contact us at contact@ferivelle.com.

9. Shipping Returns

To return your product, please follow the instructions provided by our customer service team. Do not send your purchase back to the manufacturer’s address unless instructed. Returns sent without prior authorization may not be accepted.

10. Policy Updates

Ferivelle reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

For all refund or return inquiries, please contact our customer service team at:
contact@ferivelle.com