Privacy Policy

Store: Ferivelle
Full Name: Mladen Kolev Todorov
Address: Neofit Rilski, Bulgaria
Email: contact@ferivelle.com

1. Introduction

At Ferivelle, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store. By using our website, you agree to the terms described below.

2. Information We Collect

We collect personal data necessary to process your orders and improve your shopping experience. This includes:

  • Personal details such as your name, billing and shipping address, phone number, and email address
  • Payment details (securely processed by our trusted payment providers such as Shopify Payments, PayPal, or Stripe)
  • Order history and customer support communication
  • Technical information such as IP address, browser type, and device data

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To send order confirmations, updates, and support information
  • To manage customer service requests and inquiries
  • To improve our website, products, and overall user experience
  • To comply with legal obligations and prevent fraudulent activity

4. Data Storage and Security

Your personal data is stored securely on Shopify’s servers and protected by industry-standard encryption and firewalls. We take appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Payment information is processed securely and never stored on our servers. All transactions are encrypted using SSL (Secure Socket Layer) technology.

5. Sharing of Information

We only share your information with trusted partners necessary for providing our services, such as:

  • Payment processors (Shopify Payments, PayPal, Stripe)
  • Shipping carriers and logistics providers
  • Customer support tools and email platforms

These third parties are obligated to handle your data securely and in compliance with GDPR regulations.

6. Cookies

We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, but this may affect some features of the website. For more information, please review our Cookie Policy (if applicable).

7. Your Rights Under GDPR

As a customer in the European Union, you have the right to:

  • Access and receive a copy of your personal data
  • Request correction or deletion of your data
  • Withdraw your consent to data processing at any time
  • Request data portability to another provider
  • File a complaint with your local data protection authority

To exercise these rights, contact us at contact@ferivelle.com.

8. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Order-related data may be stored for accounting and legal compliance purposes for up to 5 years.

9. Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products. Shopify stores your data on secure servers behind a firewall. You can read more about Shopify’s data protection here: https://www.shopify.com/legal/privacy.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised date.

11. Contact Information

For questions, requests, or concerns regarding your personal data, please contact us at:
contact@ferivelle.com